KYC Policies – R2PBet
At R2PBet, we are committed to ensuring a safe and compliant gaming environment through robust Know Your Customer (KYC) procedures. These policies are designed to prevent fraud, protect player accounts, and ensure adherence to legal and regulatory requirements. All registered players must comply with our verification process in order to access full site features, including withdrawals. Our KYC process is secure, streamlined, and in accordance with UK standards.
Why KYC Is Required
KYC is not optional for any player who wishes to deposit, withdraw, or participate in promotional offers. It helps verify that users are of legal age, reduces financial crime, and ensures that account activity aligns with responsible gaming practices. As a licensed platform, we are required to validate identity and address details for all active players. Without KYC, players may experience restrictions or account holds.
What Documents Are Needed
The following documents are required for successful verification. All files must be clear, legible, and unaltered. You can upload them via the secure account dashboard or send them via email to our compliance team. Once submitted, we aim to process and approve documents within 24 hours.
| Document Type | Accepted Formats | Examples |
|---|---|---|
| Proof of Identity | PDF, JPG, PNG | Passport, Driver’s License, National ID |
| Proof of Address | PDF, JPG | Utility Bill, Bank Statement (last 6 months) |
| Payment Method Ownership | PDF, Screenshot | Card image (first 6 + last 4 digits only), eWallet screen |
When KYC Is Triggered
- Upon your first withdrawal request
- If cumulative deposits exceed £2,000
- When suspicious activity or unusual login patterns are detected
- At random intervals as part of routine account audits
R2PBet also reserves the right to request updated documents at any point during your account lifetime. If verification is not completed within the requested time frame, the account may be temporarily suspended. All personal data collected during KYC is encrypted and handled in accordance with our privacy policy. Your documents are never shared with third parties outside legal requirements.
How to Upload Documents
To submit your documents, log in and navigate to the Verification tab in your Account area. Follow the step-by-step prompts to upload files from your device. You will receive confirmation once they are successfully submitted. If any files are rejected, you will be notified with the reason and instructions for resubmission.
What Happens If You Fail KYC
If a player is unable to complete the KYC process, access to deposits, withdrawals, and gameplay may be restricted. Bonuses and winnings may also be withheld pending resolution. In some cases, accounts may be permanently closed for non-compliance. R2PBet follows all relevant laws and will cooperate with legal authorities where required.
Need Help?
If you experience any difficulties during the KYC process, our support team is available 24/7. You can contact us through live chat or email at [email protected]. Our team will assist you in identifying any issues and ensure that your account is verified as quickly as possible. We aim to make compliance straightforward for all UK players.